Legal
Privacy Policy
Last updated 1 January 2026
What we collect
When you enquire, we collect your name, business name, email, phone number and a short description of your business. When your agent is live, we process call audio, transcripts, and the booking or message details a caller provides.
How we use it
We use enquiry details to contact you about setting up your agent. We use call data to run your agent, deliver transcripts and summaries to you, and improve the quality of your own agent's responses.
Where it's stored
Data is encrypted in transit and stored on Australian infrastructure. Access is limited to the people who need it to operate the service.
Sharing
We don't sell your data. We share it only with the infrastructure and telephony providers required to deliver the service, and where the law requires it.
Retention and deletion
We keep call recordings and transcripts for as long as your account is active, or as you instruct. You can request deletion of your data at any time.
Your rights
You can ask us what we hold about you, ask for corrections, or ask us to delete it. Under Australian Privacy Principles you can also complain to the OAIC if you're not satisfied with our response.
Contact
Questions about privacy? Email micheal@letoraai.com or call 0437 573 829.